"As I was flying in from Amsterdam the time entered was 1 hour in front so I called the number and this was quickly and promptly sorted out without a problem. There were a few issues getting the place where I needed to be in the sat nav but he called someone who sent it to him. She apologized on the telephone and we were on our way in a matter of minutes. Overall a good experience to say I have never been to Birmingham before and I would recommend this service. "